Terms & Conditions

The website is owned and operated by Samsoe & Samsoe US Inc., CVR 38-4108508, 228 Park Ave S Pmb 300, 10003-1502 New York, New York, United States (hereinafter “SAMSØE SAMSØE”, “we” or “us”).

Please contact us at 0045 3528 5000 or by email at customercare@samsoe.com if you have any questions regarding our terms and conditions.

Monday to Thursday 08:00 - 16:00 CET/CEST
Friday 08:00 - 15:30 CET/CEST

All content included on samsoe.com, such as but not limited to, design, text, graphics, trademarks, logos, images, videos, audio files, and software are the property of SAMSØE SAMSØE or their associated companies and partners. All content, trademarks, logos, etc. are protected by copyright and can only be used with permission from SAMSØE SAMSØE.

The contents of the website may only be copied for your own personal, non-commercial use. You may not copy, republish, or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from SAMSØE SAMSØE or their associated companies and partners, as the case may be.

The below terms and conditions concern all deliveries from 

Samsoe & Samsoe US Inc.
(“SAMSØE  SAMSØE”) 
CVR 38-4108508
228 Park Ave S Pmb 300
10003-1502 New York
New York
United States

Our terms and conditions (“Terms & Conditions”) apply when you order from samsoe.com. We encourage you to read our Terms & Conditions carefully before placing an order. Completing an order on our website and acceptance of our Terms & Conditions mean that you have come to an agreement with SAMSØE SAMSØE for the delivery of your purchase. 

 If you do not understand parts of the Terms & Conditions, we recommend that you contact Customer Care before you place an order on the website. 

 We may change and update the Terms & Conditions from time to time with effect for your future purchases from our website. Therefore, you will be asked to accept our Terms & Conditions each time you shop with us. If you do not accept our Terms & Conditions, you cannot order items from our website. 

An updated version of the Terms & Conditions is always available on our website.

All advertisements and products on the website are to be regarded as invitations to purchase SAMSØE SAMSØE items, rather than a final offer to sell from SAMSØE SAMSØE's side. When an order is placed on the website, it is subject to approval and acceptance by SAMSØE SAMSØE. You will receive an order confirmation at the email address you have provided once your order is accepted by SAMSØE SAMSØE. When you have received an order confirmation, a binding contract is formed between you and SAMSØE SAMSØE (hereinafter “Contract”). By placing an order and completing the checkout process, you affirm that you are legally capable of entering into binding contracts. SAMSØE SAMSØE reserve the right, at their sole discretion, to accept or deny any request from a customer for amendments or additions to the Contract.

The language of the Contract is English.

To maintain a high level of security for online purchases, SAMSØE SAMSØE may need to conduct and carry out verification checks. These verification checks may involve reviewing the information provided during your order and may include your address and payment details.

Order agreements can only be made on the website. We do not process orders made via emails, letters, etc.

You must be at least 18 years old and have a valid credit card that we accept to order from our website.

IF YOU ARE OVER 16 BUT UNDER THE AGE OF 18, OR THE LEGAL AGE OF MAJORITY WHERE YOU RESIDE, YOU AGREE TO REVIEW THIS AGREEMENT WITH YOUR PARENT OR GUARDIAN TO MAKE SURE THAT BOTH YOU AND YOUR PARENT OR GUARDIAN UNDERSTAND AND ACCEPT THIS AGREEMENT. YOU AGREE TO HAVE YOUR PARENT OR GUARDIAN REVIEW AND ACCEPT THIS AGREEMENT ON YOUR BEHALF. IF YOU ARE A PARENT OR GUARDIAN ACCEPTING THIS AGREEMENT FOR THE BENEFIT OF A CHILD OF 16 OR OVER, YOU AGREE TO AND ACCEPT FULL RESPONSIBILITY FOR THAT CHILD’S USE OF THE SERVICES, INCLUDING ALL FINANCIAL CHARGES AND LEGAL LIABILITY THAT THEY MAY INCUR.

SAMSØE SAMSØE reserve the right to exclude people from purchasing at samsoe.com.

Our webshop at samsoe.com is open 24 hours a day, but it may be closed for maintenance. Of course, we aim to perform such maintenance services during the night.

If you place an order during weekends or Danish public holidays, your order will be processed on the following business day.

We will only accept your order if your payment details are correct and if we have no reason to believe that you do not comply with the requirements of our Terms & Conditions. We reserve the right to cancel your order, without being liable for compensation or other costs, in the following situations:

• If your payment details are incorrect or cannot be verified

• If there’s an error on the website, such as payment error, etc.

• If we have reason to believe that you are under the age of 18 or your order is placed with the purpose of committing fraud, etc., or placed in connection with a criminal offense or other unlawful activities.

We reserve the right to cancel your order or part of your order if an item is out of stock. If your order consists of more than the cancelled item, the remaining order will be sent.

The applicable price is the one stated on samsoe.com in respect of the relevant item on the date of placing the order. Your payment will be charged to the payment method you have selected when your order leaves our warehouse for delivery.

SAMSØE SAMSØE reserve the right to amend prices, fees, and/or other costs stated on samsoe.com at any time, e.g. due to changes in tax rates or other public fees and charges, increase in cost levels, or as a result of the usual development in retail prices.

You will pay for your items after completing the order, and prior to acceptance and confirmation by SAMSØE SAMSØE. If your chosen payment method is rejected, your order will not be shipped, and we will have no obligation to fulfill your order.  When choosing to pay for your order by using a payment card, mobile wallet or third-party payment provider the amount will be temporarily withheld from your bank account until we confirm the dispatch of your order, at which point the payment will be finalized and withdrawn. Please refer to the terms and conditions of your credit card provider. If you choose to pay via Klarna, the payment processing will be handled by Klarna once the order is placed, and you will settle the payment directly with Klarna within the agreed-upon timeframe.

All prices on the Website will be shown in a set currency for your country. Your chosen delivery address determines the currency for your purchase, and it is not possible to choose a specific currency. This means that if you e.g. have chosen a delivery address in the United States, you are only able to pay in United States Dollars (USD). Please note that if you change the country of delivery, this may affect the price and delivery costs.

You can pay with one of the following currencies depending on your country:

• Danish Kroner (DKK)

• Euro (EUR)

• Swedish Krona (SEK)

• Norwegian Kroner (NOK)

• British Pounds Sterling (GBP)

• Swiss Franc (CHF)

• US Dollar (USD)

• Australian Dollar (AUD)

• New Zealand Dollar (NZD)

The total price of your order, including any shipping charges and taxes/fees if paying by credit card, will be calculated before you complete your order.

Taxes/duties and costs relating to delivery, freight, and postage may vary for each order. Delivery costs and GST will be indicated on a separate line in checkout and on the order confirmation page, as part of the total amount of payment.

Any customs or import duties charged once the order reaches its destination country must be paid by the recipient of the order. We often have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may want to contact your local customs office for further information. Customers from the following non-EU countries do not pay duties and taxes when shopping with us: Norway, Switzerland, United Kingdom, and United States.

Depending on your country, we accept a number of payment methods at samsoe.com. Including but not limited to:

• Visa

• Mastercard

• American Express

• Maestro

• Diners Club

• Union Pay

• Klarna 

   

SAMSØE & SAMSØE reserve the right to change the accepted methods of payment during the year. To get information on accepted methods of payment options, please check our website samsoe.com or contact our customer service.

Before submitting the order, you have the option to change the information that you have provided, including delivery and billing or payment information. Furthermore, you have the option to change your order by adding or removing items from your shopping bag.

When you click “Buy” and the order receipt appears on your screen, including an overview of your order and an order number, you are bound by your order. The order receipt will also be sent to you by email. Once SAMSØE SAMSØE have accepted your order, you will receive an order confirmation by email.

Should you have made a mistake in your order, please contact Customer Care at customercare@samsoe.com, who can help you. Please note that it is not possible for Customer Care to cancel a completed order on your behalf if the order has been packed or shipped. If you want to cancel your order, you have a 14-day right of withdrawal, where you can return or exchange the items. Please read more in the “Right of Withdrawal” section below.

SAMSØE SAMSØE are only bound by your order once we have sent you an order confirmation. Until then, we have the option to decline your order due to printing errors, technical problems, delivery failures, and similar circumstances.

We will send an order confirmation to you by email when the order has been accepted. The order receipt received immediately after submitting the order does not constitute an order confirmation.

Your order will be delivered to the delivery address you entered when placing your order.

SAMSØE SAMSØE offer free delivery on orders above certain amounts as listed on our Delivery page. 

We offer delivery to all US states except for American Samoa, Guam, the Virgin Islands, and Puerto Rico. Please note that we only deliver to valid street addresses and not P.O. boxes. Further delivery restrictions may apply for addresses within gated communities and military, airport and port areas.

Please read about which countries we deliver to and which delivery methods you can choose from on our Delivery page.

We aim to deliver your order as soon as possible. The expected delivery time is 1-6 business days, this will vary depending on the chosen delivery method and country. Please be aware that the arrival time is an estimate and unfortunately cannot be guaranteed. Items on demand or items that are out of stock may have a longer delivery time. SAMSØE SAMSØE have no obligation to deliver items that are out of stock. During particularly busy periods, including campaigns and sale periods, we may have a longer delivery time.

Please note that some of the delivery methods are not available for certain countries, addresses, and time periods. Only the delivery methods that you can choose for your delivery address will be visible when you complete your order. We reserve the right to deliver to a different place if the place of delivery you have selected is full. If so, we will deliver your order to a place of delivery selected by the carrier.

If your order consists of multiple items, we reserve the right to make partial deliveries. Partial deliveries may be necessary if we do not have all the items you ordered in stock at one location. In that case, we will send you the items we have in stock first. Once we have the remaining items in stock, we will send them to you. Unfortunately, it happens that the remaining parts of an order have to be cancelled due to stock availability. You will be informed if your order is subject to partial deliveries. You will not be charged with additional delivery costs for partial deliveries. You will only be charged for the products you receive.

SAMSØE SAMSØE do no support the use of freight forwarders. We cannot guarantee that all products in your order will arrive properly, on time, or without potential damage, if you choose to place an order and use a freight forwarder or third-party international shipping service for packages to a country where we do not ship to. Furthermore, we are not able to accept returns or offer refunds for the products delivered by a freight forwarder or to a shipment country other than what is mentioned in our approved list of destinations. Please find more information on our Delivery page

SAMSØE SAMSØE bear the risk of your order until it has been delivered.

If you are a consumer, you can withdraw from your purchase without providing any reason within 14 days after delivery.

The withdrawal period expires 14 days after the day on which you or a person designated by you (not the carrier) acquire physical possession of the items. In case of an order consisting of multiple items delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the day on which you or a person designated by you (not the carrier) acquire physical possession of the last item.

In order to exercise your right of withdrawal, you must register your return online on our website and use the prepaid return label. You have complied with the withdrawal deadline if you send the parcel with the returned items before the withdrawal period of 14 days has expired. Read more about returns below or on our Return & Exchange page.

The right of withdrawal does not apply for custom-made items or items with a clear personal touch (for instance items with engraving, embroidery, and similar).

If you exercise your right of withdrawal, we will refund your payment once we have received and handled your return at our warehouse. Normally, returned parcels are being handled within a couple of days after they are received at our warehouse, however, it can take a couple of weeks during particularly busy periods.

When using our return service, a return fee may be charged and deducted from the refund after it has been handled at our warehouse. Read more about this on our Return & Exchange page. You are responsible for the parcel until it reaches our warehouse. Therefore, SAMSØE SAMSØE will not offer compensation if the parcel is damaged or lost. We recommend sending the parcel with tracking and delivery with distribution directly to our warehouse.

Returns made in our SAMSØE SAMSØE stores are free.

Please note that we will refund the delivery costs if a full return is made. For partial returns, we do not refund the delivery costs.

We will refund your payment using the same payment method as used for your purchase unless you have explicitly accepted another form of refund (e.g. a credit voucher). We withhold your refund until we have received and handled the items at our warehouse.

You must return the items to SAMSØE SAMSØE without undue delay and no later than 14 days from the date on which you received the items. You have complied with the deadline if you send back the items before the period of 14 days has expired.

You can read more about how to return on our Return & Exchange page.

If the received item is defective, or if we have delivered an incorrect item to you, please register your claim case through our Returns portal as soon as possible and no later than 7 days after receiving the order.

We reserve the right to propose a solution involving an item repair prior to considering other alternatives, such as returning the item to our warehouse for a refund or an exchange. By opting for a repair instead of a refund, we contribute to reducing our carbon footprint as part of our 'How We Care' initiative, which aims to decrease the fashion industry’s environmental impact. 

If you've received an incorrect item in your order, our Customer Care team will look further into it and assist you in returning the wrongfully sent item to our warehouse for a complete refund. A new order can be placed at samsoe.com. 

If you have received a defective or incorrect item that you need to return, we will cover the costs of returning the item to us. 

SAMSØE SAMSØE HAVE NO LIABILITY FOR DEFECTS IN THE MATERIALS OR IN MANUFACTURING OF PRODUCTS. WE MAKE NO EXPLICIT OR IMPLIED GUARANTEES OR WARRANTIES FOR SAMSØE SAMSØE PRODUCTS SOLD, HEREUNDER INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF SUCH GOODS.

SAMSØE SAMSØE is not liable for normal manufacturing or finishing defects. We do not guarantee the physical or chemical characteristics or qualities of our products beyond what is states in our communicated about them. Products from SAMSØE SAMSØE are sold subject to the imperfections of natural and other fibers.

SAMSØE SAMSØE reserve the right to reject complaints on items which have not been handled correctly and according to instructions. Especially styles with sewn-on parts such as sequins, beads, studs, and buttons should be treated with great care, including knit and silk items. This information is displayed on the hangtag and the care label of the item at the time of purchase. Please contact us if you have any questions in this regard.

Please note that it is not considered to be a claim if the fit, material, color, or quality of the item do not live up to your expectations. In these cases, you can return or exchange the item according to your right of withdrawal.

When shopping at samsoe.com you, as an online customer, have 14 days to return your order, starting from the day you receive it.

In the event that this period expires on a public holiday, Saturday, Constitution Day, on the 24^th of December or 31^st of December, you may withdraw from the contract on the following weekday.

If you need to return an item to SAMSØE SAMSØE (for example if you want to cancel your purchase or the item is damaged), you must register your return online on our website. Please read more about returns on our Return page.

When you return an item to SAMSØE SAMSØE, you are responsible for ensuring that the item is properly packaged. You bear the responsibility for the item until we receive the item in hand (physical possession) at our warehouse. Therefore, we recommend that you save the post office receipt to prove that you have handed over the parcel to the post office/carrier.

You are responsible for any deterioration in the value of the item caused by handling other than what was necessary to determine the nature, characteristics, and functioning of the item.

If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume, or make-up stains), unused, unwashed, and with the original tags attached. Please return shoes in their original box. If the value of the item has decreased, we reserve the right to refuse a refund and send the item back to you.

Furthermore, you can return or exchange your online purchase in one of our stores. However, this only applies for our own SAMSØE SAMSØE stores and not our concession stores.

Please read more on our Return & Exchange page.

Items purchased at a discount of 40% or more are part of our Final Sale and therefore not eligible for returns, exchanges, or price adjustments.

SAMSØE SAMSØE are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions if the delay or the non-compliance is due to events beyond our control (force majeure). For as long as a force majeure situation persists, SAMSØE SAMSØE are relieved from performance of their obligations.

We are not liable to you if, after the placing of your order, circumstances arise which prevent or delay our delivery of the order. Such circumstances include external circumstances beyond human control; war, mobilization, telecommunications/customer infrastructure breakdown, external security incidents (e.g. hacker attacks, computer virus attacks, or destructive behavior by a third party), natural disasters as well as natural conditions making it impossible to process your order, strikes, lockouts, fire, blockades, vandalism, orders by public authorities and/or rights holders, outbreaks of epidemics or pandemics, global health emergencies, and other circumstances beyond our direct control.

SAMSØE SAMSØE’s liability for any and all claims, including damages, is in any circumstances, except in case of force majeure, unlawful intent or gross negligence, limited to an amount equal to the price of the item purchased by the customer relating to the dispute. The aforesaid monetary limitation applies regardless of the basis hereof and includes claims based on acts of negligence, strict liability, breach of warranties, penalties, liquidated damages, and/or punitive damages.

SAMSØE SAMSØE assume product liability towards consumers in accordance with applicable law without any limitations.

SAMSØE SAMSØE treat your personal data as confidential. Please read our Privacy Policy that explains how we process personal data that you provide to us when making an online purchase and your general use of the website.

SAMSØE SAMSØE make no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us if you find incorrect information on the website. SAMSØE SAMSØE are entitled to change the content of the website at any time without preceding notice.

We do our best to update the website and to ensure that prices, offers, descriptions, and other information about the items are correct. However, spelling mistakes, errors in prices, offers, descriptions, and other information about the items can occur, and sometimes we discover that the price of an item is incorrectly stated.

If the website links to a third-party website, SAMSØE SAMSØE make no warranties for the content of the third-party website. These links are created for your convenience only, but it is at your own risk when you visit a third-party website.

SAMSØE SAMSØE may assign our agreement with you, in whole or in part, to group affiliates or third parties to improve your shopping experience with us. You can find more information about this in our Privacy Policy. S. Such an assignment will not impair the standard of service you receive. By accepting these Terms & Conditions, you consent to any such future assignments.

Similarly, no rights or obligations under this Contract may be assigned or transferred by you, as a customer and contractual party, without prior written consent from SAMSØE SAMSØE. Such consent will not be unreasonably withheld.

This Contract and Agreement will be governed by and construed in accordance with the internal laws of the State of New York, exclusive to its conflicts of law of principles.

By entering a Contract with SAMSØE SAMSØE you agree that any disputes you may have with or claims you may have against SAMSØE SAMSØE will first be subject to a negotiation procedure. This relates to disputes and claims arising from information on our own website, these Terms & Conditions, the determination of the scope or applicability of the Agreement, and finally, the completion, acceptance and delivery related to the Contract. Any and all controversies, disputes, demands, counts, claims or causes of action that may arise between you and SAMSØE SAMSØE shall be resolved exclusively through binding and confidential arbitration.

If the parties are unable to agree on a dispute through negotiation procedure, then you and SAMSØE SAMSØE agree that such disputes shall be resolved by final binding arbitration.

The place of arbitration shall be New York City, NY, USA, unless you and SAMSØE SAMSØE agree otherwise in writing. A single arbitrator will conduct the arbitration, and their decision will be final and binding on all parties. This decision can be enforced in any court with appropriate jurisdiction. The arbitration process shall remain confidential, and neither the existence of the proceedings nor any details thereof may be disclosed outside the arbitration, except as required by applicable law.

In the final award, the arbitrator may allocate the costs of arbitration, including their fees, between the parties as deemed fair and appropriate.

Neither you nor SAMSØE SAMSØE may serve as a class representative, private attorney general, or participate as a member of a class action regarding any claims. Claims must be resolved on an individual basis and cannot be arbitrated collectively or representatively. The arbitrator is limited to resolving disputes between you and SAMSØE SAMSØE only and cannot consolidate or combine claims from other individuals or entities. If a claim proceeds in court rather than arbitration for any reason, both parties waive the right to a jury trial.

THIS SECTION RESTRICTS CERTAIN RIGHTS, INCLUDING THE RIGHT TO FILE A LAWSUIT IN COURT, THE RIGHT TO A JURY TRIAL, PARTICIPATION IN CLASS OR REPRESENTATIVE CLAIMS, THE SCOPE OF DISCOVERY, AND ACCESS TO CERTAIN REMEDIES AND RELIEF THAT MAY BE AVAILABLE IN A COURT OF LAW. ADDITIONAL RIGHTS THAT YOU OR SAMSØE SAMSØE MAY HAVE IN A COURTROOM SETTING MAY NOT APPLY IN ARBITRATION.

If any part of this section is deemed invalid or unenforceable, that specific provision will be severed, but the remaining terms will continue to apply. This section shall remain effective even if the contract or your relationship with SAMSØE SAMSØE is terminated.

Alongside your order confirmation, these Terms & Conditions, our Privacy Policy as well as the Return and Delivery pages shall constitute the entire Contract between you and SAMSØE SAMSØE. Entry into this Contract and any purchase supersedes all prior contracts, understandings, agreements and representations relating to purchases.

No waiver by SAMSØE SAMSØE of any default by you, as a customer and party to this Contract, shall be considered a waiver of any subsequent default. Any replacement or adjustment of a delivery, as provided herein, will resolve all issues related to that delivery, and the resolved default will be treated as if it had never occurred after.

No changes to these Terms & Conditions or the Contract will be valid unless agreed to in writing and signed by an authorized representative of SAMSØE SAMSØE.

If you have any questions, concerns, or need help, please contact our Customer Care at:

Email: customercare@samsoe.com
Phone number: 0045 3528 5000

Monday to Thursday 08:00 – 16:00 CET/CEST
Friday 08:00 – 15:30 CET/CEST

Latest update December 10, 2024